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## Overview

When you win, Formic wins. That’s why we’ve invested our team and technology to go to work for you and deliver your continuous production results.

Round-the-clock system monitoring and 100% maintenance coverage lowers your cost and derisks your business from automation failures and unexpected maintenance costs.

## Three Layers of Defense with AI-based Monitoring, Remote Support, and On-site Service Team

Your equipment is constantly monitored by our fleet monitoring AI technology and our Monitoring & Maintenance team. In most cases, we detect problems before you do, but when needed, we jump into action and provide fast onsite service.

## Equipment Management, Maintenance Schedules, and Spare Parts

Automation management is a full-time job. Rather than spending your precious resources on mastering these tasks, our automation team and technologies do it for you.

With our ongoing service-oriented partnership, we proactively work for you and are an extension of your team.

## Insights at Your Fingertips with Formic Colony™ App

No more back-of-napkin analysis or guesswork in analyzing your operation. We provide you a real-time dashboard and mobile app to monitor your equipment and gather important metrics for your day-to-day operation.

## Your Formic Success Team

- Automation Solutions Engineer
- Robotics Deployment Manager
- Field Service Engineer (bilingual)
- Customer Success Manager
- Account Manager
- Remote Monitoring Manager

## Manufacturers Automating with Formic

> “With Formic, the cost to entry is low and the risk is low. I’m not expending all that capital up front to force myself to make it work; that’s their job.”  
> Rick Kulas, Director of Operations at Boxed Water Is Better

> “Formic likes to partner with people; it’s not just a business transaction.”  
> Patrick Henson, VP of Operations at Masters Gallery

> “Having a partner like Formic that handles installation, maintenance, and equipment swapping allows us to stay focused on what we do best: Making great snacks. It also reduces the risk and guesswork that can come with large-scale automation projects.”  
> Jaap Langenberg, CEO of Wyandot Snacks

> “Formic's system is a silent workhorse in our facility. It's always working.”  
> Derek Glade, CMO at Taffy Town

> “Palletizing is not designed for humans. There's a lot of ergonomic risk of palletizing. It's not a job that humans should do eight hours a day. Why not automate that? Have those humans go use their brain power elsewhere, and that's what we love most about Formic.”  
> Adam Bragg, Technical Director at Cameron's Coffee
